Elevator VoIP
Who: A Prominent Canadian Landlord
Where: Toronto, Ontario
Problem:
A large complex of buildings in Toronto, Ontario were operating on an old, outdated communication platform that required replacement. This system was discontinued in 2001, causing difficulty finding replacement parts. These parts, if found, were only available as second hand legacy products. Finding a knowledgeable service technician had become an on-going issue. The landlord was provided with various proposals to replace this platform. The cost identified on the original proposal to upgrade the system was $100, 000. This was out of the question due to budgetary restrictions. The initial proposal suggested using two separate installations that would not communicate with each other and would require two different stations at the security desk. The landlord did not feel this solution would meet their needs - it was overly expensive and cumbersome. They looked to RYCOM for an alternative solution.
Solution:
When RYCOM was approached with the initial request, we took the initiative to come up with a technologically advanced solution that would meet and exceed all of the landlord's requirements. As part of the initial investigation for building a solution, RYCOM tested the entire infrastructure. This included testing each individual line from the elevator cab to the communication room to confirm line integrity. By performing these tasks, we were able to confirm the integrity of the infrastructure. This meant that when our solution was completed, Operations would be able to continue with no interruption to line service.
Because of the nature of the telephone units within the elevator cabs, equipment was required that modulated the analog signal into digital so that it would be effectively received at the security desk. After extensive testing, the solution was comprised the following equipment that was installed at the complex: Dialogic Media Gateways were used to convert the analog signal to digital and the Nortel SCS500 provided the MBX capabilities. On the security command center, a single phone now enables a security guard to determine (via on phone display) which cab requires assistance. The security guard now has the capability to forward that phone to any other phone number as required when it is necessary to leave the security desk. This ensures any calls will always be answered in case of emergency.
Benefits:
The RYCOM solution saved the landlord approximately $40,000 over the initial proposal and has increased the capabilities of their previous system. We have cut down the space needed to house the system on the security desk to a single phone. The landlord has ensured that these buildings are best prepared to keep up with technology. They are now using leading edge technology that will be supported 24/7.
RYCOM was chosen because of our understanding of technology, the set-up of the building, and the positive impact of implementing an up-to-date solution. Because our solution is IP based, the landlord has the opportunity to expand the capabilities to include remote monitoring, remote access, additional elevator cabs, or other emergency communication devices.
Who: A Prominent Canadian Landlord
Where: Toronto, Ontario
Problem:
A large complex of buildings in Toronto, Ontario were operating on an old, outdated communication platform that required replacement. This system was discontinued in 2001, causing difficulty finding replacement parts. These parts, if found, were only available as second hand legacy products. Finding a knowledgeable service technician had become an on-going issue. The landlord was provided with various proposals to replace this platform. The cost identified on the original proposal to upgrade the system was $100, 000. This was out of the question due to budgetary restrictions. The initial proposal suggested using two separate installations that would not communicate with each other and would require two different stations at the security desk. The landlord did not feel this solution would meet their needs - it was overly expensive and cumbersome. They looked to RYCOM for an alternative solution.
Solution:
When RYCOM was approached with the initial request, we took the initiative to come up with a technologically advanced solution that would meet and exceed all of the landlord's requirements. As part of the initial investigation for building a solution, RYCOM tested the entire infrastructure. This included testing each individual line from the elevator cab to the communication room to confirm line integrity. By performing these tasks, we were able to confirm the integrity of the infrastructure. This meant that when our solution was completed, Operations would be able to continue with no interruption to line service.
Because of the nature of the telephone units within the elevator cabs, equipment was required that modulated the analog signal into digital so that it would be effectively received at the security desk. After extensive testing, the solution was comprised the following equipment that was installed at the complex: Dialogic Media Gateways were used to convert the analog signal to digital and the Nortel SCS500 provided the MBX capabilities. On the security command center, a single phone now enables a security guard to determine (via on phone display) which cab requires assistance. The security guard now has the capability to forward that phone to any other phone number as required when it is necessary to leave the security desk. This ensures any calls will always be answered in case of emergency.
Benefits:
The RYCOM solution saved the landlord approximately $40,000 over the initial proposal and has increased the capabilities of their previous system. We have cut down the space needed to house the system on the security desk to a single phone. The landlord has ensured that these buildings are best prepared to keep up with technology. They are now using leading edge technology that will be supported 24/7.
RYCOM was chosen because of our understanding of technology, the set-up of the building, and the positive impact of implementing an up-to-date solution. Because our solution is IP based, the landlord has the opportunity to expand the capabilities to include remote monitoring, remote access, additional elevator cabs, or other emergency communication devices.